Q. Where can I purchase DermaGenie products?


A. At the moment, you can only buy DermaGenie products through our website. We deliver worldwide and work hard to deliver a smooth and easy shopping experience.



Q. Once I open a product, how long can I use it for?


A. Our products have a shelf life of 6 months.



Q. Who is DermaGenie suitable for?


A. DermaGenie products have been designed to accommodate all age skins as well as most skin types. Our active ingredients are proven to improve acne, dryness, wrinkles and fine lines. The entire line can be used by men, women and teenagers alike.



Q. Do I need to use sunscreen with DermaGenie products?


A. Yes. We highly recommend that you use a sunscreen SPF 30 or above with all of our products, regardless of the season. 80% of premature aging is caused by daily exposure to UV rays.



Q. Do you ship oversees?


A. Yes. We ship internationally from South Africa. For any further information regarding shipping, please email info@dermagenie.com



Q. How can I return a product?


A. Your satisfaction is important to us. We will gladly accept returns of unopened products, when they are sent back to us within 3 weeks. Email info@dermagenie.com for directions on how to proceed.



Q. Who should I contact for questions regarding my order?


A. If you wish to check the status of your order or if you have experienced a problem with your order, please email customerservice@dermagenie.com. We will respond as quickly as possible.



Q. How can I receive samples?


A. We do not provide samples at the moment, but you will soon be able to purchase our Trial Kit, which contains mini sizes of all the DermaGenie products. In the meantime, it is possible to purchase trial sizes of the Revitalising Mask Concentrate and the Healing Hand and Body Balm. This is a great way to test our products before placing a larger order.



Q. Who can I contact to include DermaGenie products on a blog or video post?


A. Please, contact info@dermagenie.com for more information about including DermaGenie products in your blog post or video.



Q. How can I leave feedback on this page?


A. Simply email us your review at info@dermagenie.com and we will make sure it is added to our Testimonials page!






Below are some answers to some frequently asked questions about DermaGenie skincare. If you have further questions, please, email info@dermagenie.com and we will respond as quickly as possible.

DermaGenie is an all-natural skincare line developed by beauty and skincare advocate Genevieve Marais.




Shop our all-natural line for men and women and receive a free trial-size product when you buy 2 products or more.













P.O. box 101

Jeffreys Bay